At QTaxi, your privacy is important to us. This Privacy Policy outlines how Qaloob Al Ikhwan Transportation Co. (“we,” “our,” or “us”) collects, uses, discloses, and protects the personal data of users (“you” or “your”) who interact with our website, mobile application, and transportation services.
By using QTaxi services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. What Information We Collect
a. Personal Information
- Name
- Phone number
- Email address
- Residential address
- Government-issued ID (if required for verification)
b. Booking & Ride Information
- Pickup and drop-off locations
- Date and time of travel
- Preferred vehicle type
- Payment status and transaction history
c. Device & Usage Information
- IP address
- Device ID, model, and browser type
- Location data (if app permissions are enabled)
- App usage statistics
d. Payment Information
- Card type (Visa, Mada, etc.)
- Last four digits of card number
- Transaction status
(Note: We do not store full card numbers or CVV codes. Payment data is processed by secure third-party gateways.)
2. How We Use Your Information
a. To Provide and Manage Services
- Process your bookings and payments
- Assign drivers and vehicles
- Track ride status and timing
- Communicate trip details and driver updates
b. To Improve User Experience
- Personalize app interface
- Optimize route options
- Analyze trip patterns and usage trends
c. To Communicate with You
- Send booking confirmations and receipts
- Share service updates, promotions, or surveys
- Respond to customer service inquiries
d. Legal and Regulatory Compliance
- Fulfill requests by legal authorities or regulators
- Verify identity and prevent misuse of the platform
3. Data Sharing & Disclosure
a. With Drivers
Your name, pickup location, drop-off address, and contact number are shared with the assigned driver for each trip.
b. With Third-Party Providers
- Payment processors (for handling transactions)
- IT service providers (for system hosting and performance)
- SMS and email communication vendors
All third-party vendors are required to follow strict data privacy and security standards.
c. With Government or Legal Authorities
We may disclose information if required by law, court orders, or regulatory requests, particularly during Hajj or Umrah seasons when compliance checks are frequent.
4. Data Security
- SSL encryption for data transfers
- Role-based access control for internal data usage
- Firewalls and intrusion detection systems
- Regular audits and access reviews
Despite our efforts, no digital platform can guarantee 100% security. Keep your account credentials safe and avoid public/shared devices for sensitive tasks.
5. Your Rights and Choices
- Access: Request a copy of your personal data.
- Correction: Update details via app or support.
- Deletion: Request data deletion (subject to legal retention).
- Opt-out: Unsubscribe from promos via links or support.
To exercise your rights, contact: privacy@qtaxi.com
6. Data Retention
- To complete your ride and offer support
- To comply with legal and reporting standards
- To improve quality and safety for future services
Data is deleted or anonymized after the retention period ends.
7. Cookies & Tracking Technologies
- Enhance website speed and experience
- Store preferences for future bookings
- Analyze traffic and usage
You can control cookies via browser settings. Disabling them may affect performance.
8. Children’s Privacy
QTaxi does not knowingly collect personal info from children under 13. If discovered, such data will be deleted immediately.
9. International Data Transfers
If your data is processed by providers outside Saudi Arabia, we ensure compliance with regional privacy standards.
10. Changes to This Policy
This policy may be updated due to service or legal changes. Significant updates will be communicated via app or email.
11. Contact Us
For questions or to exercise privacy rights:
📧 info@qaloobtaxi.com
📞 +96612 5970086
